Terms and Conditions

Global Crafts is committed to making Fair Trade products available to retailers and museums at competitive prices. As such, we have no minimum order amount. We do, however, require that you provide a resale number to qualify for wholesale prices.

Handling

Most of the year orders are shipped within 72 hours, often the same day. During busy periods, however, it can take up to 3 days for a shipment to leave the building. We do offer an option to upgrade the handling of your order, which will ensure it is shipped on the same or next day ofreceipt, depending on the time the order is received. The cost for this is $25 per order. If you select this option your order will be processed ahead of regular orders. Please note this does not upgrade the shipping method. Shipping can also be ugraded during checkout.

Shipping

Shipping is charged based on the weight of the shipment, with the following exceptions:

1. Orders over $500 after discount are shipped for FREE.
2. Once a customer reaches the $500 threshold in a given calendar month, orders of $100 or more placed before the end of the NEXT calendar month will also be shipped for FREE.

For international shipping information, visit the link International Orders.

Payment

For first orders placed with Global Crafts, we require payments in advance by credit card (Visa, MasterCard, American Express, Discover), or guaranteed funds (cashier's check, or money order). Credit is given solely at our discretion. We will consider requests to set up a net-30 account after the first order or in instances when an organization provides credit references and completes our Credit Application.

Returns

Damaged items should be reported within 7 days of delivery. We will always replace or credit your account for damaged or missing items. You must keep packaging for 48 hours after reporting damage, so that we can enter a claim with UPS.

Should you wish to return an item that is not damaged, please contact us in advance of shipping the item. In general an item must be returned within 30 days of delivery and the customer pays return shipping costs. All non-damage related returns are for account credit only.

Contact us if you have any specific questions about wholesale terms and conditions. Our toll-free number is 1-866-468-3438 or e-mail us at info@globalcrafts.org.